Terms of Service

Last updated: June 17, 2026

These terms govern your use of the Foodjin app and website. By signing up, you agree to them. They are written plainly, but they are a binding agreement.

What Foodjin is

Foodjin is a technology platform and marketplace. We connect you with independent halal vendors ("Jins") and independent delivery providers. Foodjin does not prepare, cook, handle, sell, or deliver food or products. Each vendor is the seller of record for the items it lists and is an independent business, not an employee, agent, or partner of Foodjin. Your purchase is a contract between you and the vendor. Foodjin facilitates discovery, ordering, payment, and support, and is not a party to that sale.

Who can use Foodjin

• You are at least 18, or have a parent or guardian's permission and they are responsible for the account.
• You provide accurate contact and delivery information.
• You use the app for personal, non-commercial purposes.

Foodjin is not intended for children under 13, and we do not knowingly allow them to create accounts or collect their information (the federal COPPA).

Orders and payments

• Prices, items, and availability are set by individual vendors and may vary.
• Sales tax and delivery fees are added at checkout. Payments are processed by Stripe.
• For standard orders, your card is authorized when you place the order and charged when the vendor accepts. Pre-orders are handled as described under "Returns, cancellations and refunds" below.
• Tips are optional and you choose the recipient at checkout. By default, tips on delivered orders go to the delivery driver, and tips on pickup or vendor self-delivered orders go to the vendor. Foodjin takes no cut of tips.

Returns, cancellations and refunds

Because orders are prepared fresh by vendors, items generally cannot be "returned." Your remedies are cancellation and refund as set out below.

• Standard orders. You can cancel before the vendor accepts -- no charge. Once a vendor accepts and begins preparing, the order generally cannot be cancelled by you; contact the Help Center.
• Pre-orders and the 20% deposit. When you place a pre-order, a 20% deposit is charged at the time of order and the remaining 80% is authorized and charged when the vendor accepts. If you cancel before the vendor accepts, you receive a full refund (deposit and balance). If you cancel after the vendor accepts, the 80% balance is refunded but the 20% deposit is non-refundable -- it covers the vendor's reserved preparation and the associated processing and platform costs. Once preparation is underway, a pre-order can no longer be cancelled; contact the Help Center. If the vendor cancels or cannot fulfill your pre-order, you receive a full refund, including the deposit.
• Where a refund is due (vendor cancels, failed delivery, or an issue we resolve in your favor), Foodjin facilitates that refund to your original payment method. Refunds are funded from the responsible vendor's proceeds; Foodjin processes them on the vendor's behalf and does not itself guarantee the underlying goods.
• Missing or damaged item claims are handled case-by-case via the Help Center.
• Foodjin's final say. Foodjin has the final say on any refund, cancellation, or change to an order -- decided in our sole discretion based on the nature of the issue raised. Our decision is final and binding on both you and the vendor, and the vendor must honor it.

Halal standards

Foodjin facilitates a halal-focused marketplace. Vendors self-certify their products as halal and are solely responsible for the accuracy of those claims, sourcing, preparation, and labeling. Our "Halal Verified" badge means a vendor has completed Foodjin's vetting process and submitted supporting documentation -- it is a process and documentation signal, not an independent religious certification or guarantee by Foodjin. Foodjin does not warrant the halal status of any item. If you have a halal concern, report it via the Help Center or halal@foodjin.org and we will investigate with the vendor.

Delivery

Delivery may be performed by the vendor (self-delivery), a Foodjin independent driver partner, or a third-party courier network (such as Shipday). Delivery providers are independent contractors or independent companies. Foodjin is not responsible for the acts, omissions, or conduct of any delivery provider beyond facilitating the order and applicable refunds.

Food safety, allergens, and product quality

Vendors are solely responsible for food safety, hygiene, allergen and ingredient information, licensing, and the quality and fitness of what they sell. Foodjin does not inspect, test, or guarantee any item. If you have allergies or dietary requirements, confirm directly with the vendor before ordering.

Disclaimer of warranties

The Foodjin platform is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Foodjin does not warrant that the platform will be uninterrupted or error-free, or that any item, halal claim, or delivery will meet your expectations.

Limitation of liability

To the maximum extent permitted by law, Foodjin and its officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any injury, illness, allergic reaction, loss, or damage arising from food, products, halal claims, or delivery provided by vendors or delivery providers. Foodjin's total liability for any claim relating to an order is limited to the amount of Foodjin's service fee on that order. Some states do not allow certain limitations, so some of these may not apply to you, and nothing here limits liability that cannot be limited by law.

Your responsibility and Foodjin's zero risk

You are solely responsible for the orders you place. The vendor is solely responsible for its products -- their quality, fitness, safety, ingredients, allergens, and any defect. As a facilitator only, Foodjin carries no risk and no liability for the transaction, for the products, or for any harm, illness, injury, allergic reaction, or loss arising from them, including from a vendor's lack of food safety. Any claim over a product or an order is between you and the vendor, and you look solely to the vendor for it.

Foodjin's rights and final decisions

• Platform decisions are ours. Foodjin makes the final decision on any feature, promotion, pricing display, ranking, content, or any other matter on the Foodjin and Foodjin Partner apps and platform. We may add, change, limit, suspend, or remove any feature, promotion, vendor, item, or service at any time, in our sole discretion, without notice or liability.
• Account suspension and holds. We may suspend, restrict, or place any account on hold -- pending an investigation or for any other reason -- at our sole discretion, and keep it on hold until we decide otherwise.
• We may refuse or remove. We may refuse service, cancel an order, or remove content or an account at any time where we reasonably believe it is necessary to protect users, vendors, drivers, Foodjin, or the integrity of the platform.
• Changes to the service. We may modify, suspend, or discontinue any part of the service or our fees at any time. Continued use after a change means you accept it.
• Our records govern. In any dispute, Foodjin's records and determinations are authoritative absent clear error.
• No waiver; severability; assignment. Our not enforcing a right is not a waiver of it. If any term is unenforceable, the rest stays in effect. You may not assign your rights under these terms; Foodjin may assign or transfer this agreement freely. These terms, with the policies they reference, are the entire agreement between you and Foodjin on this subject.

Your conduct

Do not use Foodjin to harass vendors, drivers, or other users; place fake orders; resell items; or scrape or copy our content. We may suspend or ban accounts that do.

Your content

You keep ownership of the reviews, ratings, and photos you submit, and you grant Foodjin the license described in our Privacy Policy to use them. Do not submit content that is unlawful, infringing, or that you do not have the right to share. Foodjin complies with the Digital Millennium Copyright Act (DMCA); to report infringing content, email support@foodjin.org with the information the DMCA requires.

Communications consent

By creating an account, you consent to receive transactional messages (order, account, and delivery notices) by call, text, and email. Marketing messages are sent only where permitted; reply STOP to opt out of marketing texts (federal TCPA) and use the unsubscribe link to opt out of marketing emails (federal CAN-SPAM Act). Message and data rates may apply.

Electronic agreement

By creating an account or tapping to accept, you agree to contract electronically under the federal E-SIGN Act and the Michigan Uniform Electronic Transactions Act. Your electronic acceptance has the same legal effect as a handwritten signature.

Governing law, arbitration, and class-action waiver

These terms are governed by the laws of the State of Michigan and applicable U.S. federal law, without regard to conflict-of-law rules. Mandatory consumer-protection rights under the law of the state where you live still apply and are not waived.

Informal resolution first. Most issues can be resolved by emailing support@foodjin.org. You agree to try to resolve any dispute informally for at least 30 days before starting arbitration.

Binding arbitration. If we cannot resolve it, you and Foodjin agree that any dispute will be resolved by binding individual arbitration under the Federal Arbitration Act, seated in Michigan, rather than in court. You and Foodjin waive the right to a jury trial and the right to bring or join a class action, to the fullest extent permitted by law.

Exceptions. Either party may instead bring an eligible claim in small-claims court, or seek injunctive relief to protect intellectual property or confidential information, without arbitrating.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@foodjin.org within 30 days of first accepting these terms. Opting out does not affect the rest of these terms.

Changes to these terms

We may update these terms. For material changes, we will notify you by email or in-app banner at least 7 days before they take effect.